Announcements for the right people
A parents’ meeting, a school trip or a timetable change: one announcement for a class, a grade, a chosen group or the whole school, sent in minutes.
School life and families
Communication with families in the school’s official voice
Notices come from the school, not from a teacher’s personal phone. Each announcement reaches every family through the right channel, whether SMS, WhatsApp, email or a notification in the Escola360 app, every conversation is kept on record, and school leadership hears from families all year round, not only when there is a complaint.
SMS, WhatsApp and email
Push notifications in the app
School chat with families
Complaints and suggestions
Announcements sent12
Read in the app87%
Open complaints3
- PParents’ meeting · Grade 8Announcement · push, SMS and WhatsAppSent
- GGraça MabundaChat · Guardian, Grade 5AAnswered
- JJaime NhantumboComplaint · Class timetableUnder review
- TTerm 2 surveySatisfaction and teacher evaluationClosed
From the makeshift WhatsApp group to the official channel
In many schools, communication with parents lives in groups set up by each teacher, in notes left at the bottom of a school bag and in phone numbers kept in different notebooks. When something goes wrong, nobody knows what was said, or to whom.
Without a system
- Teachers using their personal phones to talk to dozens of families.
- Paper notices that arrive late or never arrive.
- Families without internet access who are always left out.
- Complaints made at the school gate, with no record and no reply.
- Leadership only finds out what families think when a problem comes up.
With Escola360
- Conversations with families happen on the school’s official channels.
- An announcement reaches a class, a grade or the whole school in minutes.
- SMS for those without internet, push and WhatsApp for those with it.
- Complaints and suggestions recorded, passed on and answered.
- Surveys measure family satisfaction throughout the year.
Every school channel from the same system
Push notifications in the Escola360 app
The notice appears on the family’s phone as soon as the school publishes it, and stays in the app to read again later.
SMS for every family
An SMS reaches any phone, even without internet. No family misses an important notice.
WhatsApp from the school’s number
The school talks to families through its official WhatsApp account. Parents recognise the sender and trust the message.
Announcements, access invitations and documents go out by email, without the school office typing the same message over and over.
School chat with families
Parents talk to the school inside the app. The school office, the treasury and class teachers reply from the same place, and nothing is left forgotten on someone’s phone.
Tuition fee reminders
Families receive a reminder before the tuition fee falls due. Fewer forgotten payments, fewer late payments and fewer awkward conversations at the counter.
Complaints and suggestions
Families leave their complaint or suggestion in the app. The school passes it on, replies and follows each case through to the end.
Surveys and teacher evaluation
The school creates its own questionnaires, and parents give their views on the school and on their child’s teachers.
Anonymous answers
Survey results are shown in aggregate. Families answer frankly and teachers receive a fair evaluation.
A rainy morning, with no panic in the school office
It is 6.15 am and it has been raining hard since the early hours. Leadership decides that primary classes will start at 9.00 am. In the past, this meant phoning every teacher and hoping each one would tell their group. Today, the school office writes the announcement, selects the primary classes and sends it. Families with the Escola360 app get the notification on their phone, and the others receive an SMS or a WhatsApp message from the school.
During the morning, dozens of questions come in through the app chat: a mother wants to know if she can drop her daughter off earlier, a father asks whether the Maths test has been postponed. Each question is answered by the person who knows, and is kept on record. One parent takes the chance to leave a complaint about the class timetable, which goes to the person in charge, showing who made it and when.
At the end of term, leadership opens a satisfaction and teacher evaluation survey. The answers show that families value the quick notices but want more information about tests. The school adjusts its communication calendar before the next term, based on data rather than impressions.
Everyone communicates in their own role
School leadershipApproves official announcements, follows up complaints and reads the survey results.
School office and treasurySend announcements and reminders and reply to families in the school chat.
Teachers and class teachersTalk to the families in their class without giving out their personal number, and talk to colleagues on the internal channels.
Parent or guardianReceives notices on the channel they use, talks to the school, leaves suggestions and answers surveys in the app.
Frequently asked questions
Can the school send SMS messages to parents?
Yes. Escola360 sends SMS, WhatsApp messages, emails and push notifications in the Escola360 app, and the school chooses the channel for each announcement.
Can I send the same notice to all the parents in a class?
Yes. An announcement reaches the parents of a class, a grade, a chosen group or the whole school within minutes.
Can parents talk to the school through the app?
Yes. The school chat connects families to the school office, the treasury and class teachers, and every conversation is kept on record at the school.
How do complaints and suggestions work?
The family logs the complaint or suggestion in the app, and the school passes it to the right person and replies. Leadership tracks the status of each case.
Do families receive tuition fee reminders?
Yes. Families receive a reminder before the due date, which cuts down on forgotten and late payments.
Does a teacher know who evaluated them?
No. Survey answers are anonymous and results are shown in aggregate, which gives families the confidence to answer frankly.
Want families to hear the school, not the rumour?
In the demo, we send an announcement to a fictional class and show the app notification, the school chat and a survey in action.